Essential Telephoning in English Student's book

Authors: Barbara Garside, Tony Garside
Publisher: Cambridge
Edition: 1
Publish Year: 2014
ISBN: 9780521783880

Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.