Breakthrough Communication: A Powerful 4-Step Process for Overcoming Resistance and Getting Results

Authors: Harrison Monarth Publisher: McGraw-Hill Education Edition: 1 Publish Year: 2013 ISBN: 9780071828802 People don't always communicate well. It's a fact of life. But you don't have to be a helpless witness or participant in a conversation that steadily unravels into misunderstandings, confusion, and even hostility. You can take charge--and you can make a difference! Breakthrough Communication provides easy-to-implement strategies for virtually any business situation, whether it's one-on-one or within a group.